Returns, Replacements & Refund Policy

You may be eligible for a return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• The product is missing parts or accessories.
• The product delivered is significantly different from the product ordered.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be returned with original packaging.
• Include all accessories, manuals, tags, labels, and free items received with the product.
• Not show signs of misuse, alteration, or physical damage caused after delivery.

For hygiene, safety, customization, and product integrity reasons, the following products are generally not eligible for return:

Personal Care & Wellness Products

• Opened or used soaps
• Opened or used hair oils
• Opened or used hair color products
• Opened or used skincare products
• Opened or used wellness products

Customized Products

• Made-to-order products
• Personalized products
• Special custom requests

Other Non-Returnable Products

• Digital products
• Downloadable products
• Gift cards
• Products marked as "Non-Returnable"
• Products damaged due to misuse, negligence, or improper handling by the customer

If you receive a damaged, defective, or incorrect product:

Where possible, we will offer a replacement for:

• Damaged products
• Defective products
• Incorrectly shipped products

Refunds are processed only after:

• The returned product is received.
• Product inspection is completed.
• The return request is approved.

Refunds will be issued through the original payment method wherever possible. Depending on the payment method used, refunds may be processed through:

• UPI
• Credit Card
• Debit Card
• Net Banking
• Wallet
• Bank Transfer

In certain cases, customers may be requested to provide bank account details for refund processing.

Before Dispatch

Orders may be cancelled before they are packed or dispatched. If cancellation is approved, a full refund will be processed for prepaid orders.

After Dispatch

Once an order has been packed, shipped, or handed over to the courier partner, cancellation may not be possible.

Products sold under Pre-Order, Early Access, Limited Production Runs, or Custom Manufacturing may not be eligible for cancellation, return, or refund unless the product received is damaged, defective, or incorrect.

If your order is cancelled by Arivomkadai, payment is successfully received but the order cannot be fulfilled, or a payment transaction fails after amount deduction, the eligible amount will be refunded to your original payment method.

Returns, replacements, or refunds may not be approved for:

• Change of mind after purchase
• Product no longer required
• Minor variations in color, packaging, fragrance, texture, or appearance that do not affect product performance
• Natural variations in handmade or herbal products
• Damage caused by improper use, storage, or handling
• Products returned without original packaging
• Requests raised after the eligible return period

At Arivomkadai, we are committed to offering products that meet our quality standards. Many of the products listed on our platform are personally evaluated, sourced from verified vendors, or manufactured under strict quality requirements.

To initiate a request, please contact us with:

• Order Number
• Registered Mobile Number
• Product Name
• Reason for Request
• Supporting Photos or Videos (if applicable)

Our team will review your request and respond within a reasonable timeframe.

Arivomkadai reserves the right to modify, update, or revise this Returns, Replacements, and Refund Policy at any time without prior notice. Any updates will be published on this page with the revised effective date.